Shipping and Delivery
At Nora & Olivia, we strive to deliver your order as quickly and accurately as possible. Below you will find all the relevant information regarding our shipping and delivery policy.
Processing Time
All orders are processed within 1 to 3 business days. Once your order has been dispatched, you will receive an automated email containing your tracking information.
Delivery Time
The average shipping time is 3 to 7 business days, depending on your location. Please note that delivery may be subject to delays during peak seasons (such as holidays) or due to local customs procedures.
Shipping Method and Origin
To offer you the latest trends at competitive prices, all orders are shipped directly from our supplier located in China.
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Customs and Duties: Depending on your country’s regulations, international shipments may be subject to import duties or customs fees. These charges are the responsibility of the customer.
Shipping Costs
Shipping costs are calculated and displayed at checkout. These costs are based on the total weight of the package, the destination, and the selected shipping method.
Shipping Responsibility
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Delivered Status: If the tracking information indicates that the package has been delivered to the address provided, the responsibility for the package lies with the customer. Nora & Olivia is not liable for packages stolen or lost after a successful delivery confirmation.
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Address Accuracy: It is the customer's responsibility to provide a correct and complete shipping address. Any errors in the address must be reported to us within 24 hours of placing the order. If the package is misdelivered due to an incorrect address provided by the customer, Nora & Olivia cannot be held responsible.
Contact Information
For any questions regarding the status of your shipment, please reach out to us at:
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Website: noraandolivia.com
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Email: info@noraandolivia.com