General Terms and Conditions

These General Terms and Conditions apply to all purchases made via the website noraandolivia.com, reachable at info@noraandolivia.com.

1. Applicability

By placing an order on our website, you agree to be bound by these Terms and Conditions.

2. Product Information

Nora & Olivia makes every effort to describe products as accurately as possible and provide up-to-date information. However, typographical errors or inaccuracies may occur. We reserve the right to correct any errors, inaccuracies, or omissions.

3. Ordering and Payment

  • Orders will be processed only after receipt of full payment.

  • Available payment methods may vary by country. It is the customer's responsibility to check which payment methods are available for their location during the checkout process.

4. Processing and Delivery

  • Processing time: 1-3 business days.

  • Shipping time: 3-7 business days (depending on your location).

  • Direct Shipping: Please note that shipping takes place directly from our supplier located in China. By ordering, you acknowledge that your package is an international shipment.

5. Returns and Cancellations

For all conditions regarding the return or cancellation of an order, please refer to our separate Return Policy.

6. Liability

  • Nora & Olivia is not responsible for any loss or damage during shipping if the tracking information indicates that the package has been delivered to the address provided.

  • It is the customer's sole responsibility to provide an accurate shipping address. We are not liable for non-delivery due to address errors.

7. Intellectual Property

All content on this website, including but not limited to texts, photographs, and logos, is the exclusive property of Nora & Olivia and may not be used, reproduced, or distributed without our explicit written permission.

8. Complaints Procedure

Complaints regarding our services or products must be submitted in writing to info@noraandolivia.com. We aim to respond to all inquiries within 5 business days.

9. Governing Law

These terms and conditions are governed by Dutch law. Any disputes arising from agreements between Nora & Olivia and the customer will be submitted to the competent court in the Netherlands.